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Talk to our experts

Manulife is deeply saddened by the fire at Wang Fuk Court in Tai Po and extends heartfelt sympathy to those affected and their families. To provide immediate support for the community, Manulife will donate HK$20 million to the Hong Kong Red Cross Tai Po Fire Emergency Appeal. 


Additionally, Manulife colleagues and financial advisors have initiated a fundraising campaign to support affected communities.

 

Through these collective efforts, Manulife is committed to standing alongside the Hong Kong community and offering support to those who need it most during these difficult times.

 

Customer Support Initiatives
Manulife is proactively reaching out to all its customers residing in Wang Fuk Court and providing the following support measures:

 

- Emergency support hotline (2108 1333): Offering support for customers in need, including dedicated case follow-up and urgent assistance, access to medical and other necessary support and guidance on coverage and claims matters.
- Emergency cash: An emergency fund has been established to help impacted customers residing in Wang Fuk Court settle immediate, essential expenses of HK$5,000 per person.
- Case management: Our case management team will assist customers residing in Wang Fuk Court who are hospitalized with subsequent treatment and rehabilitation.
- Expedited claims and waived documentation: A dedicated team is ready to fast-track claims, and certain documentation requirements involving affected customers have been waived to simplify and accelerate the process.
- Coverage continuity: For affected customers with overdue premiums, policies will remain active to ensure uninterrupted insurance coverage during this difficult time.

 

Manulife extends sincere gratitude to the firefighters, police, healthcare professionals and the first responders involved in the rescue efforts for their bravery and dedication.

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[UPDATED] Notice of Manulife (International) Limited’s Re-domiciliation from Bermuda to Hong Kong
Manulife (International) Limited (“MIL”) is in the process of re-domiciling from Bermuda to Hong Kong pursuant to the HKSAR government's new company re-domiciliation regime. The process is expected to be completed by the end of 2025, subject to relevant regulatory approvals. This strategic decision reflects our strong confidence in Hong Kong's position as a premier international financial hub and underscores our commitment to serving you better.

 

What This Means for You as a Policyholder:

· Your existing policies and protection remain completely unchanged. All existing arrangements, including the terms and conditions of your policies, as well as contractual rights, are unaffected.

· We will maintain our high standards of service as we continue to operate under the supervision of the Insurance Authority of Hong Kong.

· You can expect enhanced services and more innovative insurance solutions as we strengthen our presence in Hong Kong.

 

We value your trust in Manulife and remain committed to providing you with excellent service and protection. For details about your policy, please feel free to contact your insurance advisor, call our customer hotline at (852) 2108 1333 (Hong Kong) or (852) 2108 1188 (Hong Kong), or visit our website at manulife.com.hk. For further information, please refer to our FAQs.

 

Thank you for your continued trust in Manulife!

October 23, 2025 

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Manulife is deeply saddened by the fire at Wang Fuk Court in Tai Po and extends heartfelt sympathy to those affected and their families. To provide immediate support for the community, Manulife will donate HK$20 million to the Hong Kong Red Cross Tai Po Fire Emergency Appeal. 


Additionally, Manulife colleagues and financial advisors have initiated a fundraising campaign to support affected communities.

 

Through these collective efforts, Manulife is committed to standing alongside the Hong Kong community and offering support to those who need it most during these difficult times.

 

Customer Support Initiatives
Manulife is proactively reaching out to all its customers residing in Wang Fuk Court and providing the following support measures:

 

- Emergency support hotline (2108 1333): Offering support for customers in need, including dedicated case follow-up and urgent assistance, access to medical and other necessary support and guidance on coverage and claims matters.
- Emergency cash: An emergency fund has been established to help impacted customers residing in Wang Fuk Court settle immediate, essential expenses of HK$5,000 per person.
- Case management: Our case management team will assist customers residing in Wang Fuk Court who are hospitalized with subsequent treatment and rehabilitation.
- Expedited claims and waived documentation: A dedicated team is ready to fast-track claims, and certain documentation requirements involving affected customers have been waived to simplify and accelerate the process.
- Coverage continuity: For affected customers with overdue premiums, policies will remain active to ensure uninterrupted insurance coverage during this difficult time.

 

Manulife extends sincere gratitude to the firefighters, police, healthcare professionals and the first responders involved in the rescue efforts for their bravery and dedication.

View more

[UPDATED] Notice of Manulife (International) Limited’s Re-domiciliation from Bermuda to Hong Kong
Manulife (International) Limited (“MIL”) is in the process of re-domiciling from Bermuda to Hong Kong pursuant to the HKSAR government's new company re-domiciliation regime. The process is expected to be completed by the end of 2025, subject to relevant regulatory approvals. This strategic decision reflects our strong confidence in Hong Kong's position as a premier international financial hub and underscores our commitment to serving you better.

 

What This Means for You as a Policyholder:

· Your existing policies and protection remain completely unchanged. All existing arrangements, including the terms and conditions of your policies, as well as contractual rights, are unaffected.

· We will maintain our high standards of service as we continue to operate under the supervision of the Insurance Authority of Hong Kong.

· You can expect enhanced services and more innovative insurance solutions as we strengthen our presence in Hong Kong.

 

We value your trust in Manulife and remain committed to providing you with excellent service and protection. For details about your policy, please feel free to contact your insurance advisor, call our customer hotline at (852) 2108 1333 (Hong Kong) or (852) 2108 1188 (Hong Kong), or visit our website at manulife.com.hk. For further information, please refer to our FAQs.

 

Thank you for your continued trust in Manulife!

October 23, 2025 

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Manulife Asia Care Survey 2024 - Medical Inflation 

Have you found time to set goals for your future self? Let’s say, 10 years from now. A decade-long journey is equal to 5.25 million minutes of life. Yet, it only takes a second to focus on your well-being.

The Asia Care Survey 2024 shows how people across the region perceive their current and future physical, mental, and financial well-being.

In Hong Kong, Manulife’s study of more than 1,000 residents took place in January 2024. We invite you to explore the survey’s findings and discover how Manulife can be their partner for progress.

 

Respondents are unsure they will achieve their desired levels of physical, mental and financial well-being.

 

Respondents in Hong Kong feel the least ready for their ‘financial’ & ‘physical’ well-being in a decade, with 15 points separating their ‘desired’ and ‘expected’ levels of future satisfaction.

People also rate physical well-being as the most crucial attribute, while mental welfare is considered the least important feature. In fact, mental well-being is a vital measure of your overall health, as it can often act as an alarm bell signalling future physical ailments.

Let’s take a closer look at the challenges people face:

72% of people think that their workplace benefits are inadequate

As your healthcare needs increase with age, ensuring adequate medical protection is crucial when planning for retirement. Yet, government healthcare systems may not necessarily offset rising treatment costs.

Furthermore, 72% of respondents feel that the benefits and coverage they get from their employers are unsatisfactory. Meanwhile, 70% think they need to top up the retirement and pension benefits received from their employers to boost their future financial well-being.

72%

of respondents feel that their employers' health benefits and coverage are insufficient.

70%

of respondents believe they need to top up the retirement and pension benefits received from their employers.

Top 3 rising healthcare costs felt by Hong Kong respondents

The price of out-patient services is a leading concern.

22%

Outpatient services

16%

Drugs

14%

Preventive healthcare

The rising costs of outpatient services, drugs, and preventive healthcare are the three costs that Hong Kong respondents feel affect them the most. Based on people’s perceptions, the charges in these areas have increased by 15%, 15%, and 16% respectively over the last 12 months. This can be attributed to factors such as the introduction of new technology, rising wages, and general inflation.

Top 5 ways of dealing with rising healthcare costs

People across Asia adopt different strategies to mitigate the impact of rising healthcare costs. In the last 12 months, over 40% of respondents tried watching their diet and exercising more to stay healthy the right approaches to enhance immunity

Interestingly, 16% of respondents would choose medical insurance plans with higher premiums, more coverage, and more benefits to moderate the impact of rising healthcare costs.

Why aren’t people taking action to alleviate rising healthcare costs? Many don’t know how.

33% of respondents

I have no idea what to do.

31% of respondents

I want to get the best healthcare. Money is secondary.

21% of respondents

Medical inflation is too high that there is nothing that I can do about it.

12% of respondents

I do not know who can give me professional advice.

Only 11% of respondents have failed to act. The principal reason is that most people have no idea what to do. Many feel helpless amid soaring medical inflation and uncertain where to seek professional advice.

However, 31% still want the best healthcare and think money is secondary. That’s why they have not lowered their medical healthcare standards, i.e., by delaying or skipping health checks and treatments or choosing a medical insurance plan with a lower premium and less coverage and benefits.

What can I do?

It’s important to review your insurance coverage regularly because, in Hong Kong,  medical inflation tends to rise more quickly than general inflation:

 

2024

 

Annual General Inflation (%)
Annual Medical Trend Net Rates (%) 
Hong Kong SAR
2.4 
5.1

 

Source: AON 2024 Global Medical Trend Rates Report 

While you’re unable to negotiate the price of a health insurance plan, there are still ways to potentially reduce the cost of your policy.  

 

For example, you could purchase a plan early in life, ensure that your premium payments and renewals are timely, undertake regular checkups to catch any health issues, and generally live a healthy life.

Manulife’s Asia Chief Medical Officer Detloff Rump advises, ‘When it comes to health, prevention is better than cure. Hence, a good way of protecting against medical cost and inflation is to reduce the risk of needing expensive healthcare by eating a healthy diet, keeping fit, getting vaccinated, and having regular health screenings. But if illness strikes despite those measures, having critical illness insurance can reduce the financial impact and enable you to focus on recovery.’ 

Know more about our solutions?

This Asia Care Survey 2024 is provided for general information purposes only and does not take account of your individual needs and circumstances. It should not be construed as an insurance advice and does not constitute any offer or any solicitation to offer or a recommendation of any insurance product(s).