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The upgraded claims services

Manulife eClaim ClaimSimple hk for Individual Claims

With our enhanced online medical claims service, both individual and group medical policy customers1 can now submit claims, including outpatient, hospitalization, accident, critical illness, and disability.  Additionally, we will provide SMS updates to keep you informed about the status of your claims.

 

Make a claim in 4 simple steps

  1. Input policy details
  2. Input claim details
  3. Select claim payment method
  4. Review and submit

After successful submission, a reference number will be displayed immediately. You can download the PDF file of the claim application and receive acknowledgment via email / SMS. You can also view your application record at any time through "My Claims."

For death claim, please submit the form and relevant documents in person at the customer service center or send by mail.

  

We provide comprehensive information on doctors for selected group medical policy customers. You can also search by location, medical specialty, etc. The doctor’s name, clinic address, location map, phone number and office hours are all included for your easy, at-a-glance reference!

If you are a selected group medical insurance customer, you can simply download and use your medical card at the doctor’s office. No more worries about losing or forgetting to bring your medical card from now on. Other benefits include:

  • no filing of claims
  • no waiting period for reimbursement

For enquiry, please contact your Manulife agent or call our Customer Service Hotline: (852) 2108 1188 (Hong Kong) or (853) 8398 0383 (Macau).

  1. Applicable to individual and insured member of group medical policies only. Manulife may, without prior notification, offer or suspend the service at its discretion. Please keep your original receipts and documents for 90 days upon completion of the claim as we may request them for verification.
  2. For use by Manulife group medical insurance customers searching for a healthcare provider in the Manulife network.
  3. For use by Manulife group medical insurance customers during their consultations with doctors in the Manulife network.